All Inclusive: Remmert's service contracts
With clear service agreements, you ensure the best possible system performance and full cost transparency
The failure of complex & automated production processes can mean serious consequences for your operation. A broad know-how and deep expertise is required to protect key agregates from the unexpected failure. With our service contracts you have the maximum possible support at hand.
► Safety for smooth production
►Optimal plant performance
►Full cost transparency
To ensure the availability and longest possible service life of your systems at all times, we carry out tests at regular intervals.
- Necessary annual safety tests according to DIN EN528 (incl. corresponding test seal)
- Inspection of mechanical components by qualified Remmert technicians
Guaranteed immediate help with committed services you can rely on.
- Inclusive phone support with extended business and response times
- Best possible support through visual assistance via augmented reality & remote support
- Regular software maintenance
The Support Contract packages at a glance
|Standby-time||Mo - Fr 8 - 6 pm CES||Mo - Fr 7 - 6 pm CES||Mo - Fr 6 - 10 pm CES|
Sa 8 - 12 CES
|Reaction time||-||2 h||1,5 h||1 h|
|Visual Support||-||Max. 1 h / month||max. 2 h / month||included|
|Remote Support||Max. 5 h / month||included||included||included|
|Software maintenance||-||1 x p.a.||1 x p.a.||2 x p.a.|
|Pricing||According to effort||Plant-specific flat rate||Plant-specific flat rate||Plant-specific flat rate|
- Telephone support by qualified & experienced personnel
- Extension of availability beyond normal business hours
- Direct remote connection to the system for detailed fault analysis and correction
- Elimination of more than 85% of all reported malfunctions without technician intervention
- Higher prioritization of customers with maintenance contract
- Commitment of response times between error message and problem analysis
- Comprehensive remote maintenance of the software to ensure its performance
- Database cleanup, data backup, hard drive check, system diagnostics, etc.
- Guided self-maintenance through augmented reality application
- Optimal problem analysis and targeted process instructions for troubleshooting