Over 86% of all fault reports received by the Remmert hotline can be rectified directly via remote maintenance without the need for a Remmert service technician to be on site. To do this, a Remmert hotline employee connects to the control system or WMS of your system. Error codes can be read directly and, in the best case, rectified immediately. If it is necessary to intervene in the system, the hotline service provides the operating personnel on site with valuable tips over the phone, also in the form of augmented reality.
We meet our IT security requirements by using hardware and software that is certified in accordance with the strict specifications of the German Federal Office for Information Security (BSI). With our Remote Connector, we enable a fast and secure connection to be established in the event of a service call, which is fully implemented in accordance with the Zero Trust concept.
- Connection establishment only from the inside to the outside
- Remote maintenance access limited to one maintenance object
- Direct maintenance access from the Internet excluded (Rendezvous Server)
- Limited rights for remote maintainers
- Encrypted data transfer
- Audit-proof documentation of remote maintenance access
- Secure authentication
